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FAQ's

Special Care

How to take care of your straw hats:

Keep hat inside the box it comes in, crown upside down suspended on the hat holder.

Long exposure to the sun might change the color of the straw, try to keep it inside its box.

Do not place the hat inside a plastic bag to prevent it from drying out.

Avoid getting our Panama hats wet to prevent the shape from distorting.

Spot clean with a damp cloth.

 

How to take care of wool hats:

To remove debris, use a lint roller or a special hat brush.

Long exposure to the sun might change the color of the wool.

Keep hat inside the box it comes in, crown upside down suspended on the hat holder or hanged on a flat peg.

 

General

Do you accept returns?

Please refer to our return policy.

 

Do you have a storefront?

No, we are an online store only.

 

Where are you based?

Los Angeles, CA

 

Sizing

How do I measure my head?

The traditional style is by using a measuring tape to wrap it around the top of your head where you would like the hat to sit on. Hipster style is over your occipital bone around the crown of your head.If you don’t have a measuring tape, use a string and measure your head accordingly then place it along a ruler.

 

Do the sizes vary in all styles?

Yes, the material of each hat may affect the fit. For example, wool might be more stiff than straw which expands differently on your head.

 

How do I know the hat fits the way it should?

Your hat should hit comfortably on your head without pressure. Some of our hats have an elastic band like our Cordobes hats, this helps the hat stay put on your head.

 

Shipping

How long does shipping take?

Please allow 5 business days to receive shipping once you receive tracking for domestic orders.

For International orders please allow 10-14 business days to receive your order. Please note, for international orders the recipient is responsible for duties or taxes. These are not included.

 

Where do you ship from?

All of our orders are shipped from Los Angeles.

 

What happens if a package gets lost?

Email us at asnhats@gmail.com so we can get in contact with the shipping carrier to resolve the issue.

 

What should I do if there is something wrong with my order?

We apologize, if you have received the wrong item, or if something is missing from your order. Please email us right away to asnhats@gmail.com and we will help resolve the problem for you as quickly as possible.

 

International Taxes & Duties

Our international orders are shipped via USPS and are transferred to the local postal service in the destination country. Once your order arrives to the destined country, local guidelines apply, and your order may be subject to taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local postal service for rates, or calculate expected duties and taxes.

*If you have any additional questions please feel free to contact us at asnhats@gmail.com